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Orders | Shipping | Discounts | Order Inquiries | Online Orders - FAQs

Harbor House Law Press publishes books, monographs, digital documents, CD-ROMs, and e-pubs designed to meet your needs for accurate, reliable information about special education legal and advocacy issues.

Our money back guarantee

We want you to be 100% satisfied with your purchase from Harbor House Law Press. Our "no-strings attached" returns policy is simple: return any book in its original condition within 30 days of purchase and we'll send you a refund (details below).

Customer Service and Support

Need help with an order? Have a question about your order? You can contact Customer Service by or by phone at 1-877-LAW-IDEA, Monday-Friday, between 8:30 a.m. and 5:00 p.m. ET.
(NOTE: Harbor House Law Press cannot answer legal questions or provide referrals to attorneys.)

Our Privacy Policy

We value your privacy. If you order from our online store or subscribe to Harbor House Law News, we may send you information about new editions, new products, pre-publication offers, and sales. We do not sell, rent, or loan email addresses to other businesses.
Orders

We offer four quick, easy ways to order from Harbor House Law Press:

Online Store

You can use our secure shopping cart program to place orders 24 hours a day, 7 days a week in our store. When you order from our online store, we ship your order the same day we receive it. Have questions about online orders? This web site secures your private information using the highest-grade encryption from Equifax Secure Global eBusiness. Read FAQs about Online Orders.

Toll-free Phone

Call toll-free 877 LAW IDEA (877-529-4332) between 8:30 a.m. and 5:00 p.m., E.T. After 5:00 p.m., leave your name and phone number and we'll call you on the next business day to get your order.

Toll-free Fax

Print this order form, fill in the required information, and fax the Order Form to 800-863-5348. If you are a fax modem user, you can "save to file," type in the correct information with your text editor, and fax the order form to us at 800-863-5348.

Mail Orders

Complete the order form and mail the form, with your check or credit card information to:
Harbor House Law Press
P. O. Box 480
Hartfield, VA 23071
Make your check payable to "Harbor House Law Press, Inc."

Shipping

Single books are shipped by U.S. Priority Mail. Orders for two or more books are shipped by UPS Ground.

Discounts

Special Pricing and Bulk Discounts

Our mission is to publish accurate, accessible, reasonably-priced information about special education law and advocacy. To help parents and advocates get this information, we established Bulk Discount pricing.

If you are a student you may be eligible for our Student Discount Program which allows you to purchase Wrightslaw publications at increase discount prices. Visit our Student Bookstore.

If you teach a college class and think you may want to use a Harbor House publication in your class, click here to request an examination copy.

Retail Bookstores

If you are a retail bookstore and want to order a product from Harbor House Law Press, we'll be happy to fill your order. You may find it easier to order our books from one of these wholesalers: Baker & Taylor, Barnes and Noble, Amazon and Brodart.


Libraries

If you are a library, we'll be delighted to fill your order. Our books are also available from Quality Books.

Order Inquiries

Returns

If you’re not completely satisfied with a product, let us know! With our "no-strings-attached money back guarantee," you can return any book in its original condition within 30 days of purchase and we'll send you a refund.

If you return a book, we'll send you a feedback form. The purpose of this form is to improve our products, not give you a hard time! Ship returns to: Harbor House Law Press, Distribution and Returns, P. O. Box 480, Hartfield, VA 23017. Please include a copy of your receipt from Harbor House for credit.

There is a NO RETURN policy for retail bookstore purchases.

To Cancel or Change an Order
If you placed an order in our online store and need to cancel or change your order, please send an email to

In the subject line of your email, type "CANCEL ORDER" or "CHANGE ORDER." Include your order number, name, phone number, and a convenient time when we may call you, in the body of your email. You can also call Customer Service and Support at 1-877-LAW IDEA (Hours: Monday-Friday, 8:30 a.m. to 5:00 p.m., ET).

Sales Tax

We collect sales tax at a rate of 5.0% for orders shipped to Virginia residents only.

Backorders

If a title is temporarily out of stock, we will let you know. We can backorder it for you and send you a backorder notice. You will not be charged until the title is shipped.

Questions About an Order

If you have any questions about your order please send an email to

In the subject line of your email, type "QUESTION ABOUT MY ORDER." Include your name, phone number, and a convenient time when we may call you in the body of your email. You can also call Customer Service and Support at 1-877-LAW IDEA (Hours: Monday-Friday, 8:30 a.m. to 5:00 p.m., ET).

Subscribe to Our Free Newsletter
We revise publications and issue new editions when statutes and cases change the law. If you subscribe to our free newsletter, we will notify you about new editions, products, pre-publication offers, discounts and sales. Newsletter subscribers will receive occasional emails about new features on the Harbor House site.

Online Orders: FAQs

How do I order from your online store?

If you've shopped online before, you'll find that our store feels familiar. If this is your first online shopping experience, it will help you to read this FAQ. Shopping in our online store is a little like shopping in a grocery or discount store. When you click "Order," you place an item or items in your "Shopping Basket." Items stay in your Shopping Basket unless you remove them or until you go through "Checkout." Each time you add an item, the program displays your Shopping Basket so it's easy to keep track of your order. After you place an item in your Shopping Basket, you click "Continue Shopping" or "Finalize This Order." If you change your mind while shopping, you can delete any or all items from your Shopping Basket. When you're ready to check out, click "Finalize This Order" to begin the checkout process. If you have any special instructions or comments, type them in the "Ordering Instructions" section. If your shipping address is different from your billing address, please click the box to let us know. Next, click "Payment Type." We accept Master Card, VISA, Discover and American Express in our store.

What happens when I click "Finalize This Order?"

When you click "Finalize This Order," you'll go to the Checkout Page. The Checkout Page describes your order and how much your order costs. You can change your order in the Checkout Page. If you want to change the number of items ordered, make your changes, then click "Recalculate." To view your Shopping Basket, click the "Back" button (you may need to hit "Reload"). When you arrive at Checkout, you'll be asked for several pieces of information: "Comments & More Information," "Billing Information" and "Payment Information." Fill in your name, billing address, and credit card information, then click "Proceed." (You aren't finished yet!) Your order isn't placed until you click the "Order" button at the end of this process. Your credit card won't be billed until we ship your order.

What should I do if I want to change my order?
It's easy to change your order! In your Shopping Basket are two buttons: "Empty Cart" and "Recalculate." You can add, change, or delete items - then click "Recalculate." If you want to cancel your order, click "Empty Cart." After you click "Finalize This Order," you'll go to the Checkout Page. On the Checkout Page, you enter your billing and payment information before you "Proceed" to complete the ordering process. Remember: Your credit card isn't billed until your order has been shipped.
What if I make a mistake when ordering?

Everyone makes mistakes! If you make a mistake when ordering just send an email to Orders.

In your email, tell us what happened, what you want changed, and how we can contact you. We want you to have a good shopping experience!

How can I pay for purchases?

You can use a credit card (Master Card, VISA, Discover or American Express) to pay for online purchases. You can also use a credit card for fax orders. (Order by toll-free fax order at 800-863-5348). If you want to pay by check or money order, that's fine too! Click to download our Order Form.

If you'd prefer to order by phone, call Harbor House Law Press at 877-LAW-IDEA (877-529-4332), Monday - Friday, between 8:30 am and 5:00 pm. We can process your phone order faster if you have the order form and credit card information in front of you when you call.

Can I get a receipt for my purchase?

Sure. You'll receive a "confirmation email" as soon as you send your order. When your order is shipped, we'll include a copy of your sales receipt along with your purchase.

I'm concerned about ordering on the Internet. What can you tell me about security?

Thanks for asking! Several factors make shopping safe in our online store.
Equifax Secure Global eBusiness logoFirst, all credit card transactions are processed through secure server software (SSL). SSL is the industry standard for secure commerce transactions. ShopSite is a secure, convenient way to order on the Internet with confidence. This web site secures your private information using the highest-grade encryption from Equifax Secure Global eBusiness. With SSL software, all personal information, including your credit card number, name, address, phone number, is encrypted so it cannot be read by others. And, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. (In the event of any unauthorized use of your credit card, you must notify your credit card provider immediately in accordance with its reporting rules and procedures.)

 

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