We want you to be 100%
satisfied with your purchase from Harbor House Law Press. Our "no-strings
attached" returns policy is simple: return any book in its original
condition within 30 days of purchase and we'll send you a refund (details
Need help with an order?
Have a question about your order? You can contact Customer Service
or by phone at 1-877-LAW-IDEA,
Monday-Friday, between 8:30 a.m. and 5:00 p.m. ET.
(NOTE: Harbor House Law
Press cannot answer legal questions or provide referrals to attorneys.)
We value your privacy.
If you order from our online store or subscribe to Harbor
House Law News, we may send you information about new editions,
new products, pre-publication offers, and sales. We do not sell, rent,
or loan email addresses to other businesses.
offer four quick, easy ways to order from Harbor House Law Press:
You can use our secure
shopping cart program to place orders 24 hours a day, 7 days a week
in our store.
When you order from our online store, we ship your order the same day
we receive it. Have questions about online orders? This web site secures your private information using the highest-grade encryption from Equifax Secure Global eBusiness. Read FAQs
about Online Orders.
Call toll-free 877
LAW IDEA (877-529-4332) between 8:30 a.m. and 5:00 p.m.,
E.T. After 5:00 p.m., leave your name and phone number and we'll call
you on the next business day to get your order.
Print this order form,
fill in the required information, and fax the Order Form to 800-863-5348.
If you are a fax modem user, you can "save to file," type in the correct
information with your text editor, and fax the order form to us at 800-863-5348.
Complete the order
form and mail the form, with your check or credit card information
Harbor House Law Press
P. O. Box 480
Hartfield, VA 23071
Make your check payable
to "Harbor House Law Press, Inc."
books are shipped by U.S. Priority Mail. Orders for two or more books
are shipped by UPS Ground.
Our mission is to publish
accurate, accessible, reasonably-priced information about special education
law and advocacy. To help parents and advocates get this information,
we established Bulk Discount pricing.
If you are a student you may be eligible for our Student Discount Program which allows you to purchase Wrightslaw publications at increase discount prices. Visit our Student Bookstore.
If you teach a college
class and think you may want to use a Harbor House publication in your
here to request an examination copy.
If you are a retail bookstore
and want to order a product from Harbor House Law Press, we'll be happy
to fill your order. You may find it easier to order our books from one
of these wholesalers: Baker & Taylor, Barnes and Noble, Amazon and
If you are a library,
we'll be delighted to fill your order. Our books are also available
from Quality Books.
If you’re not completely
satisfied with a product, let us know! With our "no-strings-attached
money back guarantee," you can return any book in its original condition
within 30 days of purchase and we'll send you a refund.
If you return a book, we'll send you
a feedback form. The purpose of this form is to improve our products,
not give you a hard time! Ship returns to: Harbor House Law Press,
Distribution and Returns, P. O. Box 480, Hartfield, VA 23017. Please
include a copy of your receipt from Harbor House for credit.
There is a NO RETURN policy for retail bookstore purchases.
Cancel or Change an Order
If you placed an order
in our online store and need to cancel or change your order, please
send an email to
the subject line of your email, type "CANCEL ORDER" or "CHANGE ORDER."
Include your order number, name, phone number, and a convenient
time when we may call you, in the body of your email. You can also
call Customer Service and Support at 1-877-LAW IDEA (Hours: Monday-Friday,
8:30 a.m. to 5:00 p.m., ET).
We collect sales tax at
a rate of 5.0% for orders shipped to Virginia residents only.
If a title is temporarily
out of stock, we will let you know. We can backorder it for you and
send you a backorder notice. You will not be charged until the title
If you have any questions about your
order please send an email to
In the subject line of your email,
type "QUESTION ABOUT MY ORDER." Include your name, phone number, and
a convenient time when we may call you in the body of your email.
You can also call Customer Service
and Support at 1-877-LAW IDEA (Hours: Monday-Friday, 8:30 a.m. to
5:00 p.m., ET).
We revise publications
and issue new editions when statutes and cases change the law. If you
subscribe to our free newsletter, we will notify you about new editions,
products, pre-publication offers, discounts and sales. Newsletter subscribers
will receive occasional emails about new features on the Harbor House
How do I order
from your online store?
If you've shopped online
before, you'll find that our store feels familiar. If this is your first
online shopping experience, it will help you to read this FAQ. Shopping
in our online store is a little like shopping in a grocery or discount
store. When you click "Order," you
place an item or items in your "Shopping Basket."
Items stay in your Shopping Basket unless you remove them or until you
go through "Checkout." Each time you add an item, the program displays
your Shopping Basket so it's easy to keep track of your order.
you place an item in your Shopping Basket, you click "Continue Shopping"
or "Finalize This Order." If you change your mind while shopping, you
can delete any or all items from your Shopping Basket.
When you're ready to check out, click "Finalize This Order" to begin
the checkout process. If you have any special instructions or comments,
type them in the "Ordering Instructions" section. If your shipping address
is different from your billing address, please click the box to let
us know. Next, click "Payment Type."
We accept Master Card, VISA, Discover and American Express in our store.
when I click "Finalize This Order?"
I do if I want to change my order?
When you click "Finalize This Order,"
you'll go to the Checkout Page. The Checkout Page describes your order
and how much your order costs. You can change your order in the Checkout
Page. If you want to change the number of items ordered, make your
changes, then click "Recalculate." To view your Shopping Basket, click
the "Back" button (you may need to hit "Reload").
When you arrive at Checkout, you'll be asked for several pieces of
information: "Comments & More Information," "Billing Information"
and "Payment Information." Fill in your name, billing address, and
credit card information, then click "Proceed." (You aren't finished
yet!) Your order isn't placed until you click the "Order" button at
the end of this process. Your credit card won't be billed until we
ship your order.
It's easy to change your
order! In your Shopping Basket are two buttons: "Empty Cart" and "Recalculate."
You can add, change, or delete items - then click "Recalculate." If
you want to cancel your order, click "Empty Cart." After you click "Finalize
This Order," you'll go to the Checkout Page. On the Checkout Page, you
enter your billing and payment information before you "Proceed" to complete
the ordering process. Remember: Your credit card isn't billed until
your order has been shipped.
What if I make a mistake when ordering?
Everyone makes mistakes!
If you make a mistake when ordering just send an email to
How can I pay
your email, tell us what happened, what you want changed, and how we
can contact you. We want you to have a good shopping experience!
You can use a credit card
(Master Card, VISA, Discover or American Express) to pay for online
purchases. You can also use a credit card for fax orders. (Order by
toll-free fax order at 800-863-5348). If you want to pay by check or
money order, that's fine too! Click to download our Order
If you'd prefer to order
by phone, call Harbor House Law Press at 877-LAW-IDEA (877-529-4332),
Monday - Friday, between 8:30 am and 5:00 pm. We can process your phone
order faster if you have the order form and credit card information in
front of you when you call.
Can I get a
receipt for my purchase?
Sure. You'll receive a
"confirmation email" as soon as you send your order. When your order
is shipped, we'll include a copy of your sales receipt along with your
about ordering on the Internet. What can you tell me about security?
Thanks for asking! Several
factors make shopping safe in our online store.
First, all credit card transactions are processed
through secure server software (SSL). SSL is the industry standard for
secure commerce transactions. ShopSite
is a secure, convenient way to order on the Internet with confidence. This web site secures your private information using the highest-grade encryption from Equifax Secure Global eBusiness. With SSL software, all personal information,
including your credit card number, name, address, phone number, is encrypted
so it cannot be read by others. And,
under the Fair Credit Billing Act, your bank cannot hold you liable for
more than $50.00 of fraudulent charges. (In the event of any unauthorized
use of your credit card, you must notify your credit card provider immediately
in accordance with its reporting rules and procedures.)
Copyright © 1999-2013, Peter W.
D. Wright and Pamela Darr Wright.
All rights reserved.